Manual top-ups
Pay by bank or mobile money transfer, then send the reference for approval.
For customers
Open Top up (at auth.smsyanu.com/topup, linked from the dashboard) or Top-ups in the SMPP portal. You see the bank and mobile money details to pay to.
Make the transfer. Keep the transaction reference from your bank or mobile money SMS.
Enter the amount and the reference, then submit. The request shows as pending.
Staff match it with the money received and approve. Your balance goes up and the request shows approved. If something does not match, it shows rejected with a note.
Tips:
- Enter the reference exactly as it appears on your receipt.
- One reference, one top-up. A reference already used is refused with the code
duplicate_reference. - Requests are usually approved during working hours (Malawi time).
For staff
- Open Manual top-ups in the admin area.
- For each pending request, find the payment in the bank or mobile money statement. Check amount, reference and date.
- Approve if all match. If the customer typed the wrong amount, you can approve the amount you actually received. The credit is added once. Reject with a short reason if not.
- A request that is already approved or rejected cannot be changed again.
The bank and mobile money details customers see are set in Payment settings by an admin.
SMPP binds
SMPP credit has its own top-up flow in the SMPP portal, with SMS counted at the bind's price and a minimum of 100 SMS. Staff approve direct clients on the portal Top-ups page, and resellers approve their own clients. See Credits and balance.
Dashboard top-ups (account service) and SMPP top-ups (SMPP portal) are approved on different admin pages.